WHAT IS IT?
Used most by families who need a date night sitter, or help for a specific day.
Think doctor appointments, last minute needs, etc.
With this feature, families enter the time and date that care is needed, and are able to select their first choice of a sitter from sitters who have marked their schedules as available.
Schedule in as little as a few hours, or up to 60 days in advance.
Parents can browse through sitter profiles, and choose someone who they think will be the best fit for their children. If the first choice sitter declines, our managers step in, review your request details, and work to match you with the next best option! This way, parents don't have to worry about re-selecting, or logging in to attempt another booking.
Remember - we do the leg work for you in ensuring quality providers, each & every time!
Along the way, members receive email notifications letting them know of the status of their booking. Scheduling fees are non-refundable, however in the event that we are not able to provide a sitter, we do credit your fee, back into your account!
Credit & balance history can be viewed in the Balances tab, of your member account.
What it looks like on our platform...
What to expect from our team.....
Our sitters respond to member's requests the same day they are received. Appointment fees are based on the amount of notice given, and are required for each appointment.
> 48 Hours = $10.00
< 48 Hours = $25.00
Requests on our platform are not guaranteed until confirmation notifications are received. If our team is unable to accommodate
your request, we will notify you via email, and will refund the scheduling fee.
Our system generates automatic notifications to alert you of the status of your appointments. Members can request a time change or cancellation from the member account, which immediately notifies oour staff and sitters
Expect your sitter to arrive on time, and prepared to jump in! The more information you can provide your sitter during the booking process, via the appointment details, the more successful the appointment will be!
What If ...
If your provider experiences an emergency or conflict, our team will step in to communicate and offer alternate solutions. We pride ourselves on providing reliability and accountability for each and every family in our community.
Members are required to manage the oversight of their online account. If at any time you need assistance, our team is on standby (nearly 24/7!) to help. Please see our Contact page for office hours & contact information.
FAQs Specific to Casual Care
What happens if my first choice sitter declines my request?
Can I choose a sitter for my appointment?
Yes! Once you click Book an Appointment, select Casual Care, and enter the date and time you are looking for coverage, a list of available sitters will be provided!
Can I text or call my sitter prior to the appointment?
Per our Terms and Conditions, all communication between Members & Providers, outside of a scheduled sit, is strictly prohibited. This policy is in place to respect each user's privacy & time.
How long will it take to receive a confirmation for my request?
While we cannot guarantee a specific timeline for every request, our team will work as quickly as we can to provide an update or confirmation.
What is the timeline for my confirmation after I have submitted a request when there were no providers available?
If sitters are not listed as available when scheduling your requested time, it is likely that we are currently sold out. You may then complete scheduling + payment without selecting a provider, our office will be alerted and assign a sitter as soon as they become available.
- If you would prefer to remove your request, you are able to cancel the appointment at any time, in your online account.
- If your timing is at all flexible or there is a portion of the request that is more crucial to be covered, please let us know and we can update the request accordingly.
- If our team is unable to secure coverage within 48 hours or less of the requested start time, you may choose to cancel the request, without penalty, and we will issue the scheduling fee as a credit to your account, to be towards future appointments.
Our family really enjoyed our previous sitter, but they are not showing up as available when I go to book online. Is there any way to see if they are available?
Yes! Our sitters love returning to client's homes and will always do their best to accommodate your requests, if their schedules allow.
Can the sitter transport my children?
STL Sitters are happy to transport your children, wherever they need to go!
Can I change the time of a confirmed appointment?
YES! Time change requests can be submitted once per appointment, via your online client account, and at no extra charge. These requests will go directly to your sitter to confirm or decline quickly, based on their availability.
What happens if my child is sick?
STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following:
Hand Foot and Mouth
Can my sitter help clean my house, do my laundry, or any additional chores?
Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc.