Casual Care

WHAT IS IT?
Used most by families who need a date night sitter, or help for a specific day. 

Think doctor appointments, last minute needs, etc.
With this feature, families enter the time and date that care is needed, and are able to select their first choice of a sitter from sitters who have marked their schedules as available. 

Schedule in as little as a few hours, or up to 60 days in advance.
Parents can browse through sitter profiles, and choose someone who they think will be the best fit for their children. If the first choice sitter declines, our managers step in, review your request details, and work to match you with the next best option! This way, parents don't have to worry about re-selecting, or logging in to attempt another booking. 

Remember - we do the leg work for you in ensuring quality providers, each & every time!
Along the way, members receive email notifications letting them know of the status of their booking. Scheduling fees are non-refundable, however in the event that we are not able to provide a sitter, we do credit your fee, back into your account!

Credit & balance history can be viewed in the Balances tab, of your member account.

What it looks like on our platform...

What to expect from our team.....

Scheduling

Our sitters respond to member's requests the same day they are received. Appointment fees are based on the amount of notice given, and are required for each appointment.

> 48 Hours = $10.00

< 48 Hours = $25.00

Communication

Requests on our platform are not guaranteed until confirmation notifications are received. If our team is unable to accommodate 

your request, we will notify you via email, and will refund the scheduling fee.

Notifications

Our system generates automatic notifications to alert you of the status of your appointments. Members can request a time change or cancellation  from the member account, which immediately notifies oour staff and sitters

Sitter Arrival

Expect your sitter to arrive on time, and prepared to jump in! The more information you can provide your sitter during the booking process, via the appointment details, the more successful the appointment will be!

What If ...

If your provider experiences an emergency or conflict, our team will step in to communicate and offer alternate solutions. We pride ourselves on providing reliability and accountability for each and every family in our community.

Member Account

Members are required to manage the oversight of their online account. If at any time you need assistance, our team is on standby (nearly 24/7!) to help. Please see our Contact page for office hours & contact information.

FAQs Specific to Casual Care

What happens if my first choice sitter declines my request?


If your first choice declines, our office will step in to choose a sitter who can confirm your request as quickly as possible! You will receive an email confirmation as soon as your sitter is secured, and be able to view their profile at any time to read more about them. Please note- Sitters are allowed a limited number of declines per month, and use them for various reasons. We understand one of the best parts of our service is selecting your sitter, and receiving a decline can be frustrating; our goal is to ensure that each one of your requests is confirmed whenever possible, in a reasonable time frame, and with a provider who is comfortable and confident with all of the details requested.




Can I choose a sitter for my appointment?


Yes! Once you click Book an Appointment, select Casual Care, and enter the date and time you are looking for coverage, a list of available sitters will be provided! You can see the name, photo, and profile of each available sitter before selecting someone you think will be a good fit for your family. Keep in mind though, your first choice may not be able to confrim. In that case, our team will match you with the next available and suitable provider!




Can I text or call my sitter prior to the appointment?


Per our Terms and Conditions, all communication between Members & Providers, outside of a scheduled sit, is strictly prohibited. This policy is in place to respect each user's privacy & time. If you have any additional details to relay to your sitter beforehand, contact our office and we will ensure they receive them promptly! However, if you need to reach your sitter to give her details regarding the appointment, his/her phone number will appear one hour before your confirmed appointment! Check the appointment details.




How long will it take to receive a confirmation for my request?


While we cannot guarantee a specific timeline for every request, our team will work as quickly as we can to provide an update or confirmation. After your request has been submitted, no further action is needed from the member, unless a team member reaches out requesting more information! Our sitters are required to respond to requests each evening by 10pm. If no response is received by your provider, it is likely that our team is working on it behind the scenes. In these cases, our After Hours managers will reach out to provide status updates as they become available. A confirmation email will be sent as soon as your provider confirms online. If an appointment is requested 14 days+ in advance, providers are allowed an additional window of 24-36 hours after the initial request submission, to ensure they are able to commit to the appointment.




What is the timeline for my confirmation after I have submitted a request when there were no providers available?


If sitters are not listed as available when scheduling your requested time, it is likely that we are currently sold out. You may then complete scheduling + payment without selecting a provider, our office will be alerted and assign a sitter as soon as they become available.

  • If you would prefer to remove your request, you are able to cancel the appointment at any time, in your online account.
  • If your timing is at all flexible or there is a portion of the request that is more crucial to be covered, please let us know and we can update the request accordingly.
  • If our team is unable to secure coverage within 48 hours or less of the requested start time, you may choose to cancel the request, without penalty, and we will issue the scheduling fee as a credit to your account, to be towards future appointments.
Our staff works to fill these requests in the order they are received, and will notify you as soon as there is an update.




Our family really enjoyed our previous sitter, but they are not showing up as available when I go to book online. Is there any way to see if they are available?


Yes! Our sitters love returning to client's homes and will always do their best to accommodate your requests, if their schedules allow. If you go to book and a specific sitter is not showing available, you can bypass choosing a sitter altogether by proceeding to the next step- there you will enter your preferred sitter's name(s). This will then prompt our team to check with any requested providers first, before making a match! Please note: Our sitters are allowed the flexibility of making their own schedules; therefore their availability may be blocked off, unless they receive a specific request.




Can the sitter transport my children?


STL Sitters are happy to transport your children, wherever they need to go! All sitters on staff have clean driving records, and drive their own insured vehicles. (#STLSitterTip- Sitter's profiles also include the make of the vehicle and the number of car seats available!) Be sure to provide detailed instructions within your appointment notes, regarding any transportation needs, and car seat / booster seat installation. +Providers are owed a Mileage Fee when transporting kiddos during the time of the sit, in their own vehicle. It is also recommended that providers drive their own vehicle, due to their Independent Contractor status.




Can I change the time of a confirmed appointment?


YES! Time change requests can be submitted once per appointment, via your online client account, and at no extra charge. These requests will go directly to your sitter to confirm or decline quickly, based on their availability. If your sitter declines your time change request, the original appointment time & sitter will remain confirmed. If your sitter is not able to accommodate your request, and you would like us to work on securing another provider for the new times, please contact our office for alternative solutions. Additional scheduling fees may apply.




What happens if my child is sick?


STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following:

  • Strep
  • Pink eye
  • Hand Foot and Mouth
  • The Flu
  • *Covid-19
If your child has any other conditions (ear infection, low-grade fever, virus, teething, etc.) your sitter can still arrive as scheduled- however, please provide advanced notice to our office, in case additional accommodations are needed. Sitters charge an additional $1/hour for sick children. Please Note: If you are required to cancel the appointment due to one of the illnesses listed above, normal cancellation rates apply.




Can my sitter help clean my house, do my laundry, or any additional chores?


Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc.