If your first choice declines, our office will step in to choose a sitter who can confirm your request as quickly as possible! You will receive an email confirmation as soon as your sitter is secured, and be able to view their profile at any time to read more about them. Please note- Sitters are allowed a limited number of declines per month, and use them for various reasons. We understand one of the best parts of our service is selecting your sitter, and receiving a decline can be frustrating; our goal is to ensure that each one of your requests is confirmed whenever possible, in a reasonable time frame, and with a provider who is comfortable and confident with all of the details requested.

Yes! Once you click Book an Appointment, select Casual Care, and enter the date and time you are looking for coverage, a list of available sitters will be provided! You can see the name, photo, and profile of each available sitter before selecting someone you think will be a good fit for your family. Keep in mind though, your first choice may not be able to confrim. In that case, our team will match you with the next available and suitable provider!

Per our Terms and Conditions, all communication between Members & Providers, outside of a scheduled sit, is strictly prohibited. This policy is in place to respect each user's privacy & time. If you have any additional details to relay to your sitter beforehand,contact our office and we will ensure they receive them promptly! However, if you need to reach your sitter to give her details regarding the appointment, his/her phone number will appear one hour before your confirmed appointment! Check the appointment details.

While we cannot guarantee a specific timeline for every request, our team will work as quickly as we can to provide an update or confirmation. After your request has been submitted, no further action is needed from the member, unless a team member reaches out requesting more information! Our sitters are required to respond to requests each evening by 10pm. If no response is received by your provider, it is likely that our team is working on it behind the scenes. In these cases, our After Hours managers will reach out to provide status updates as they become available. A confirmation email will be sent as soon as your provider confirms online. If an appointment is requested 14 days+ in advance, providers are allowed an additional window of 24-36 hours after the initial request submission, to ensure they are able to commit to the appointment.

If sitters are not listed as available when scheduling your requested time, it is likely that we are currently sold out. You may then complete scheduling + payment without selecting a provider, our office will be alerted and assign a sitter as soon as they become available. If you would prefer to remove your request, you are able to cancel the appointment at any time, in your online account. If your timing is at all flexible or there is a portion of the request that is more crucial to be covered, please let us know and we can update the request accordingly. If our team is unable to secure coverage within 48 hours or less of the requested start time, you may choose to cancel the request, without penalty, and we will issue the scheduling fee as a credit to your account, to be towards future appointments. Our staff works to fill these requests in the order they are received, and will notify you as soon as there is an update.

Yes! Our sitters love returning to client's homes and will always do their best to accommodate your requests, if their schedules allow. If you go to book and a specific sitter is not showing available, you can bypass choosing a sitter altogether by proceeding to the next step- there you will enter your preferred sitter's name(s). This will then prompt our team to check with any requested providers first, before making a match! Please note: Our sitters are allowed the flexibility of making their own schedules; therefore their availability may be blocked off, unless they receive a specific request.

STL Sitters are happy to transport your children, wherever they need to go! All sitters on staff have clean driving records, and drive their own insured vehicles. (#STLSitterTip- Sitter's profiles also include the make of the vehicle and the number of car seats available!) Be sure to provide detailed instructions within your appointment notes, regarding any transportation needs, and car seat / booster seat installation. +Providers are owed a Mileage Fee when transporting kiddos during the time of the sit, in their own vehicle. It is also recommended that providers drive their own vehicle, due to their Independent Contractor status.

YES! Time change requests can be submitted once per appointment, via your online client account, and at no extra charge. These requests will go directly to your sitter to confirm or decline quickly, based on their availability. If your sitter declines your time change request, the original appointment time & sitter will remain confirmed. If your sitter is not able to accommodate your request, and you would like us to work on securing another provider for the new times, please contact our office for alternative solutions. Additional scheduling fees may apply.

STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following: Strep Pink eye Hand Foot and Mouth The Flu *Covid-19 If your child has any other conditions (ear infection, low-grade fever, virus, teething, etc.) your sitter can still arrive as scheduled- however, please provide advanced notice to our office, in case additional accommodations are needed. Sitters charge an additional $1/hour for sick children. Please Note: If you are required to cancel the appointment due to one of the illnesses listed above, normal cancellation rates apply.

We require our sitters to communicate with our management team if they are unable to fulfill their commitment to an appointment. Our team will exhaust every effort to provide a replacement sitter, or work to find alternative options.

Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc.

Yes, we ask all members to list their vacination preference in the house rules section of their member account. Status should convey, Vaccinated sitters ONLY or First available. Refunds will not be issued for members who do not provide their preference in advance.

In order for sitters to advertise as vaccinated on our platfrom, we require them to provide us with proof of innoculation. Our team keeps these on file. Simliar to our policy regarding background checks, cpr certifiation, and driving records, we do not require our sitters to provide proof to members upon arrival, we have already done that for you!

No! Unfortunately we are not able to accomodate full time requests.

Each sitter undergoes a face to face interivew, and provides personal references. Our team then runs a background and driving record check. Our sitters comple CPR certification and provide us with vaccination documentation. Once hired, they participate in a complimentary and on going training program, and are overseen by our management team 24/7/365.

Yes! Congruent with State Guidelines, STL Sitter recommends 1-Sitter for every 4-Children (1:4) present at an appointment. In addition to this, we encourage a maximum of 3-Children '2 Years Old or Younger', per Sitter. *Please note, if requesting group child care for the first time on our platform (i.e. care for 5 or more children and/or for an event / organization / etc.), please contact our office directly so we may ensure coverage is properly secured. This helps our sitters feel comfortable & confident when confirming your appointment! **Providers' hourly rate subject to increase for group care, based on the # of children present and/or expectations of the appointment. As requested, please contact our office for requests of this nature, and a manager will confirm the hourly rate that is owed.

This method of scheduling (available 24/7 in all member accounts) allows families to pre schedule appointments for the upcoming 6, 7, or 8-week period. The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide. Consistent Care Registrations are offered on a rolling basis; we take care requests at any time of the year, with whichever start date they prefer, as long as 2 weeks notice is given. *Note that we do have high volume during April/May as well as July/August. Wait times may vary depending on time of year.

Our team can try to expedite requests, but we cannot ever promise a match! If you need your request to start early, note the specifics in the details section of your request. Our team is able to add the dates to your request and do our best to speed up the process! If you are flexible with your coverage, you can also schedule the immediate dates through casual care, and wait for your Consistent Care match to be made.

Yes! If consistency is important to you, and you want concierge assistance, you can schedule any request through Consistent Care. Please Note - We do encourage a minimum of 8 total appointments per Consistent Care request, in these circumstances. Smaller requests (7 or less total appointments), are generally best scheduled through Casual Care.

Anyone on our team can answer general questions about Consistent Care - but for specific inquiries, speak with our Consistent Care Coordinator! Please Click Here to Schedule a complimentary consultation call, so that our team can give you our undivided attention, and answer any & all questions!

We require our sitters to list any conflicts they have prior to being matched with your family. However, circumstances arise that are out of their control. In the event that your sitter is sick or has a family emergency we require them to notify our management team who can make arrangements for a substitute sitter, or provide a refund for that day(s) scheduling fee.

Yes! We have to know when you want a sitter, so we can make a match! The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide. Registration: Consistent Care Registrations are offered on a rolling basis; this way, families can submit their care requests at any time of the year, with whichever start date they prefer, as long as 2 weeks notice is given.

Yes, we have to know the specifics of your request, so we can match you with a provider who is able to properly commit to your family.

Yes! During the registration process there is a box specifically dedicated to requesting a specific provider. We pride ourselves on provider retention, and always work to support them in ways that allow them to work with us for as long as possible!

No, unfortunately we cannot make long term care arrangements due to the nature of our providers changing schedules. However, when a member submits their request, they can make a note about the potential for staying on for multiple 6-8 week increments.

Yes! If the provider's schedule allows, we always encourage them to continue with their current families. In the event that you keep your sitter for an additional round, we waive the $30 logistics fee. (Just ask us for a code, or pay for it when registering and ask for a credit/refund and we are happy to accommodate).

You can expect communication from our team within 24 hours of submitting your request. A manager will review it, and be able to give you an idea of the timeline. For a general guideline, visit our Consistent Care page!

The proposal includes the list of dates and times you entered, along with the sitter(s) who are available, and clickable link to their profile. Families can then decide to move forward with a meet and greet, or reject the proposal to start over!

No, unfortunately we are not able to ever “guarantee” coverage, although we do take great pride in exhausting every effort to help each family who makes a request.

Yes! This is part of the process for Consistent Care. Once we have made a match, we will send a proposal listing the specifics of each appointment, along with a link to the provider's profile. After you have reviewed the details, and given us the ok, we will arrange a complimentary video meet and greet OR a paid, in person appointment! Whichever you prefer!

We always stand behind quality. If you have specific concerns, please call our office and speak with a manager! We are happy to work through the situation to find a solution!

YES! Whenever you are booking through STLSitter, you will pay a booking fee! A full breakdown of the cost will be provided to you before you click submit!

Yes! We won't be offended! We understand many families have multiple lines of communication open in order to find a great provider. You can cancel anytime in your online account by going to the Consistent Care Requests tab, and clicking cancel this request. At this point in the process, the $30 logistics fee is non refundable.

We are always happy to assist in adding additional appointments! We can check in with your current provider to ensure availability, and add the appointments to your account through casual care! If your provider is not available, we can assist in shceduling a provider through our casual care feature.

If our team reviews your request, and has concerns about our ability to match you, we will let you know via message and offer solutions or to refund your logistics fee. There are cases where we receive an influx of requests or a provider shortage (back to school gets a little crazy) and you may experience delays in the matching process. We are fully committed to each request, and to providing transparency along the way, but we cannot EVER guarantee a match!

The only price difference that occurs with Consistent Care is an additional $30 logistics fee. When registering your request, you will see a green pop up box that calculates your estimated total, should the proposal be confrimed exactly as requested without any additions or omissions.

Our lovely CC Manager, Anabelle Copeland! If you ever need her, you can schedule a call, or message her directly on our platform and she will reply within 24 hours!

Once you have submitted your request, our managers will begin to message you directly on our platfrom to ask clarifying questions, give estimated times for matching, and provide updates. There is no need to check in with us regarding the status of your request, once submitted. Our team will reach out with details as soon as we have them!

If your first choice declines, our office will step in to choose a sitter who can confirm your request as quickly as possible! You will receive email confirmation as soon as your sitter is secured and be able to view their profile at any time to read more about them. Sitters are allowed a limited number of declines per month, and use them for various reasons. We understand it is frustrating to select a sitter and be assigned someone else. But our goal is to ensure that each one of your requests is confirmed in a reasonable time frame, with a provider who is comfortable and confident in all of the details you have requested.

Yes! Once you click on Make and Appointment and enter the date and time you are looking for coverage a list of available sitters will pop up. You can see the name, photo, and profile of each available sitter before selecting someone you think will be a good fit for your family. Keep in mind though, your first choice may not be able to confrim. In that case, our team will match you with a provider!

If you are scheduling through casual care, No. We complete all of the leg work for you! Our sitters work with many families each week and are not able to accommodate extra interviews before one-time babysitting appointments.If you are scheduling through consistent care, YES! You will have the option for a complimentary VIDEO meet and greet.

Per our Terms and Conditions, all communication outside of a scheduled sit is strictly prohibited. If you have any details that need to get to your sitter, just email, text, or call our office and we will ensure they receive them promptly! However, if you need to reach your sitter to give her details regarding the appointment, his/her phone number will appear one hour before your confirmed appointment! Check the appointment details.

We cannot guarantee a specific timeline for every request, but we work as quickly as we can. Our sitters are required to respond to requests each evening by 10pm. If no response is received it is likely that our team is working on it behind the scenes. Our after hours managers will reach out to provide status updates as they become available. After your request has been submitted, nothing more is needed from the member! A confirmation email will be sent as soon as your provider confirms online. If an appointment is 14 days+ away, providers are allowed a window of 24-36 hours after the initial request to ensure they are able to commit to the appointment.

If sitters are not listed as available when scheduling your requested time, it is likely that we are currently sold out. If you complete scheduling + payment, our office will be alerted and assign a sitter as soon as they become available.Our staff works to fill these requests in the order they are received, and will notify you as soon as there is an update. If you prefer to cancel the request due to alternate care being found, you may do so at any time, in your member portal and our team will be happy to issue a refund.

Yes! Our sitters love returning to client's homes and will always do their best to accommodate your requests if their schedules allow. If you go to book and a specific sitter is not showing available, you can bypass choosing a sitter altogether, and you will see a text box appear where you can enter your preferred sitter. Our team will check with her first, before making a match!Our sitters are allowed the flexibility of making their own schedules, so sometimes they will be blocked off unless they receive a specific request.

STLSitters are happy to transport your children wherever they need to go! All sitters on staff have clean driving records and drive their own insured vehicles. We have also listed the make of the vehicle and the number of car seats available. Be sure to provide detailed instruction regarding car seat or booster seat installation. Note, there is an additional fee included whenever a sitter has a child in his/her vehicle of 0.58 cents/mile!

YES! Time change requests can be submitted via your online client account at no extra charge. These requests will go directly to your sitter to confirm or decline quickly based on their availability.If your sitter has to decline your time change request, the original appointment time will still be confirmed. If your sitter is not able to accommodate your request and you would like us to work on securing another provider for the new times, please contact our office!

Please use our complimentary wiggle room feature. This notifies the provider that the exact end time is to be determined. While there is no additional cost to use this feature when booking, families are required to pay their sitters for the time they have been present in their home.

STL Sitter cannot dispatch a sitter to provide care if your child has Strep, Pink eye, Hand Foot and Mouth, or the Flu + Covid 19. If your child has any other conditions (ear infection, low-grade fever, virus, teething etc) your sitter can still arrive as scheduled, but please provide advanced notice to our office, in case additional accommodations are needed. Note: If you are required to cancel the appointment due to one of the illnesses above, normal cancellation rates apply. *Complimentary cancellations outside of three hours. Within three hours, the FAO to your provider will be required in order to cancel. Sitters charge an additional $1/hour for sick children

Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc.

Upon registering, members will opt into a yearly subscribtion that will charge the card on file. Prior to renewal, members will receive three email notifications, (to the registration email) prompting members to manage their account, and to cancel the membership, should they not wish to renew for an additional calendar year. Once renewed, memberships are non-refunadble.

Refunds are only applied when we are unable to provide a sitter for the requested time.

Yes, according to our member aggreements, accounts can be terminated. Members who disregard our company policies will be at risk.

Yes! A non-refundable scheduling fee is paid online, via credit card, each time you submit an appointment request; these fees are in place to compensate our staff for arranging your coverage. If we are not able to provide a confirmation, our team will credit your scheduling fee back into your account as a credit for future use.

Sitters are paid at the time of departure directly from YOU, the member! Payment can be made via cash, check, or Venmo!

Yes! Sitters are owed full compensation for the time they are booked--even if you come home early. But! We have built a feature for situations where families are not exactly sure what time they will return home, and it’s called WIGGLE ROOM!

Wiggle room is for appointments that don't have a definitive end time. We require our members to pay sitters for the time they have scheduled online. But if you are unsure of that time, you can select the option for 15minutes-2 hours of wiggle room. WHen using this feature, families can arrive home anytime within that window, and ONLY pay for the time used. Example: You schedule a date night sitter from 6pm to 9pm and select 1 hour of wiggle room. You can arrive home anytime between 9pm and 10, and pay accordingly.

Tipping is never required, but always appreciated! If you enjoyed your sitter and they met your expectations, adding a tip helps to incentivize them to return!

Transactions on our platfrom are always non-refundable.

All cancellations should be completed in the online member account. Cancellations do not incur an additional charge if they occur more than three hours before a confirmed appointment. (However the scheduling fee is always non-refundable). Members who chose to cancel within 3 hours of the appointment start time will owe the full amount of the confirmed appointment time. Cancellation fees are paid online, via credit card, and sent to your sitter for the inconvenience via STLSITTER.

Yes! Members are able to cancel pending & confirmed appointments, at any time, in their online account.

If your appointment is confrimed, visit your online account and submit a time change request free of charge! Note: You cannot change the DATE of the appointment, and there is a chance your provider will not be available to accomodate this change. If you need assistance with finding a new provider, our team is happy to help! *Scheduling fees are non-refundable and non transferable.

Applications are available 24/7 at Stlsitter.com and we cannot wait to meet you! Once an application is received, our hiring managers will be in touch within 72 hours!

Our sitters are always paid directly by our clients, at the time of departure. (Cash, Venmo, Paypal, Check etc) We set the rate to $15 flat fee, and tips are welcome!

No! We set the rates for you!

We require each sitter to be available for 4 shifts per month, with the exception of seasonal sitters who are attending college out of state and returning home for breaks!

Sitters are paid the Full amount owed (FOA) for Cancellations that happen within three hours of a confirmed start time!

Yes! There is an additional mileage fee of 58c per mile, whenever a child is in your vehicle. Sitters are not paid for transportation to and from an appointment.

We provide an online training module to walk you through the process, but all of our scheduling is done online, to make it quick and easy!

Our managers are available to assist and support you every step of the way. We can be reached via phone, email or text! After hours, our team is available for urgent or emergent situations.

Our providers must be 18+, Have access to their own reliable transportation, have a clean driving record, and background check. Become CPR certified, and have excellent references.

This largely depends on how long it takes to access the above documents^! We can get you through our interview and training process fairly quickly!

Yes, and we would love to have you fill in for our team as they travel home! You will be considered a Seasonal Sitter, and will be exempt from hours requirements. All other rules apply

It just depends! If you are taking appointments through Casual Care, you could work with a handful of families, or a different family each time. If you prefer to work with 1-2 families you can sign up for a COnsistent Care request!