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  • Q: Can I choose a sitter for my appointment?
    A: Yes, our members have the flexibility to select a sitter for a specific appointment. When clicking "Book an Appointment," choose "Casual Care," and specify the date and time you need coverage, a list of available sitters will be presented. You'll be able to view the name, photo, and profile of each available sitter, allowing you to choose someone who aligns well with your family's needs. It's important to note that while you may have a preferred sitter, their availability to confirm isn't guaranteed. In such cases, our team will promptly match you with the next available and suitable sitter!
  • Q: What happens if my first-choice sitter declines my request in casual care?
    A: In the event your preferred sitter is unavailable, our team of dedicated Moms will promptly secure an alternative sitter for you. You'll receive an email confirmation as soon as the replacement sitter is confirmed, and you can view their profile directly from your member account. Please note that sitters have the option to decline appointments they may not feel suited for. We know it's frustrating, but please don't take it personally!
  • Q: Can I text or call my sitter prior to the appointment?
    A: While we appreciate the importance of communication, our sitters adhere to communication boundaries outlined in our LEGAL AGREEMENTS! They cannot manage extensive communication with multiple families due to the nature of their responsibilities. However, we are Mom's, and we understand that there are specific situations requiring your sitter's attention prior to arrival. Here's what you can do: If you have information pertinent to the ARRIVAL, you can conveniently share it directly from the Member dashboard. To do this, locate the appointment details, and select "CHANGE DETAILS." Use the text box to relay the new details. This information will be sent directly to the confirmed sitter. For more intricate details, you can contact your sitter directly. The sitter's phone number becomes visible in your member account ONE HOUR before the confirmed start time. This provides an appropriate window to TEXT your sitter or request a call upon arrival. Important Note: Per our Terms and Conditions, communication between Members & Providers outside of a scheduled sit is strictly prohibited. This policy respects each user's privacy & time.
  • Q: How long will it take to receive a confirmation for my request?
    A: We ask our Sitters to respond to each appointment request by 10pm on the day it's received. We make exceptions for appointments scheduled at the last minute, or appointments scheduled for two plus weeks in advance. In the event you don't receive a response, our team is alerted, and works diligently behind the scenes on your request. While we can't guarantee a specific timeline, rest assured our team always operates with a sense of urgency. Once your request is submitted, no further action is required, unless a team member reaches out to you directly.
  • Q: What is the timeline for my confirmation after I have submitted a request when there were no providers available?
    A: If sitters are not listed as available when scheduling your requested time, it is likely that we are currently sold out. You may then complete scheduling + payment without selecting a provider, our office will be alerted and assign a sitter as soon as they become available. If you would prefer to remove your request, you are able to cancel the appointment at any time, in your online account. If your timing is at all flexible or there is a portion of the request that is more crucial to be covered, please let us know and we can update the request accordingly. If our team is unable to secure coverage within 48 hours or less of the requested start time, you may choose to cancel the request, without penalty, and we will issue the scheduling fee as a credit to your account, to be towards future appointments. Our staff works to fill these requests in the order they are received, and will notify you as soon as there is an update.
  • Q: Our family really enjoyed our previous sitter, but they are not showing up as available when I go to book online. Is there any way to see if they are available?
    A: Absolutely! Our sitters enjoy returning to families they know and will do their best to accommodate your requests, provided their schedules allow. If you don't see your preferred sitter's availability on the platform, you can bypass selecting a sitter altogether by choosing "Next." On the following page, you can enter the name(s) of your preferred sitter(s). Our team will then check with your requested sitter first before making a match. Please note: Our sitters have the flexibility to create their own schedules, so their availability may be limited unless they receive a specific request.
  • Q: Can the sitter transport my children?
    A: STL Sitters are happy to transport your children, wherever they need to go! All STLSITTER's have; clean driving records, and they drive their own insured vehicles. (#STLSitterTip- Sitter's profiles also include the make of the vehicle and the number of car seats available!) Be sure to provide detailed instructions within your appointment notes, regarding any transportation needs, and car seat / booster seat installation. +Sitters are owed a Mileage Fee when transporting kiddos during the time of the sit, in their own vehicle. It is also recommended that providers drive their own vehicle, due to their Independent Contractor status.
  • Q: Can I change the time of a confirmed appointment?
    A: YES! Time change requests can be submitted for confirmed appointments, via your member account. These requests go directly to your sitter, to either confirm or decline, based on their availability. If your sitter declines your time change request, the original appointment time & sitter will remain confirmed. If your sitter is not able to accommodate your request, and you would like us to work on securing another provider for the new times, please contact our office for alternative solutions. Additional scheduling fees may apply.
  • Q: What happens if my child is sick?
    A: STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following: Strep Pink eye Hand Foot and Mouth The Flu *Covid-19 If your child has any other conditions (ear infection, low-grade fever, virus, teething, etc.) your sitter can still arrive as scheduled- however, please provide advanced notice to our office, in case additional accommodations are needed. SITTER RATE FOR SICK CHILDREN: Sitters charge $25/hour for sick children. Please Note: If you are required to cancel the appointment due to one of the illnesses listed above, normal cancellation rates apply.
  • Q: What happens if my confirmed sitter has an unexpected conflict or emergency?
    A: We prioritize transparent communication with our sitters AND request that Sitters notify our platform managers, in the case of personal emergencies, before reaching out to you, the parent. Our team will then make every effort to assign a replacement sitter or communicate alternative options.
  • Q: Can I hire a STLSitter to clean my house, or do my laundry?
    A: Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc. We outsource these services to our friends at Lose the List!
  • Q: Can I request a sitter who is vaccinated for COVID 19?
    A: Yes, we ask all members to list their vaccination preference in the house rules section of their member account. Status should convey, Vaccinated sitters ONLY or First available. Refunds cannot be issued.
  • Q: Can I force my sitter to show proof of vaccination?
    A: To ensure the safety of our community, sitters on our platform who claim vaccination status must provide proof to us, and our team keeps this information on file. Similar to our policies on background checks, CPR certification, and driving records, we handle the verification process, so members do not need to request proof upon the sitter's arrival.
  • Q: Do you provide nanny placements?
    A: No, we do not facilitate nanny placements! Our sitters, primarily composed of undergrad and grad students, as well as young professionals, have busy schedules that may not accommodate full-time commitments. However, we provide an innovative alternative, that we call Consistent Care. This method allows members to request a schedule in advance, paying only for the specific days and times that are needed., This is a flexible solution that combines the benefits of both a nanny and a babysitter. Read more here! Consistent Care
  • Q: What documents are required of your sitters?
    A: Each STLSITTER completes a thorough process, starting with a face-to-face interview and the provision of personal references. Our team conducts background and driving record checks, CPR certification. Once on-boarded, Sitters engage in a complimentary and continuous training and monitoring from platform managers.
  • Q: Is there a Sitter-to-Kiddo ratio, for appointments with more than 1 child present?
    A: Yes! Congruent with State Guidelines, STL Sitter recommends 1-Sitter for every 4-Children (1:4) present at an appointment. In addition to this, we encourage a maximum of 3-Children '2 Years Old or Younger', per Sitter. *Please note, if requesting group child care for the first time on our platform (i.e. care for 5 or more children and/or for an event / organization / etc.), please contact our office directly so we may ensure coverage is properly secured. This helps our sitters feel comfortable & confident when confirming your appointment! **Providers' hourly rate subject to increase for group care, based on the # of children present and/or expectations of the appointment. As requested, please contact our office for requests of this nature, and a manager will confirm the hourly rate that is owed.
  • Q: What is Consistent Care?
    A: Consistent Care is one of the two scheduling options available for STLSitter members. Families can plan ahead for the upcoming 6-8 weeks, with weekly appointments that don't necessarily have to be weekly or consistent, but the more regular the schedule, the more consistent the babysitter! We accept care requests throughout the year, although wait times may vary based on volume, with peak periods in August/September and January.
  • Q: What if I need care before the required two week wait time?
    A: While we can attempt to expedite requests, we cannot guarantee an immediate match. If you require an earlier start, please specify the details in the request's description. Our team can add the dates to your request and make efforts to accelerate the process. Alternatively, if you're flexible with your coverage, you can schedule immediate dates through casual care while waiting for your Consistent Care match.
  • Q: I only need a sitter 1 day/week, can I still register for Consistent Care?
    A: Yes! If consistency is important to you, and you want concierge assistance, you can schedule any request through Consistent Care. Please Note - We do encourage a minimum of 8 total appointments per Consistent Care request, in these circumstances. Smaller requests (7 or less total appointments), are generally best scheduled through Casual Care.
  • Q: I have questions about the logistics & costs of Consistent Care, who do I need to speak with?
    A: Anyone on our team can answer general questions about Consistent Care - but for specific inquiries, speak with our Consistent Care Coordinator! Please Click Here to Schedule a complimentary consultation call, so that our team can give you our undivided attention, and answer any & all questions!
  • Q: What if my Consistent Care sitter is sick or needs to request off for travel etc?
    A: Sitters are encouraged to disclose any travel plans or conflicts upfront, prior to confirming the Consistent Care request. However, if unforeseen circumstances arise that are out of their control and your STLSITTER is unable to fulfill their commitment to an appointment, they will follow our notification protocol. This involves reaching out to our team for support. We will then make every effort to assign a replacement sitter or communicate alternative options to you.
  • Q: Does my schedule have to be determined before I submit my Consistent Care request?
    A: Yes! We need to know when you want a sitter to make a match! While the appointments don't have to be weekly or consistent, having a more consistent schedule allows us to provide more consistent coverage. Registration: Consistent Care Requests are accepted on a rolling basis. This means families can submit their care requests at any time of the year, choosing their preferred start date, as long as they provide two+ weeks' notice, with the possibility of a waitlist.
  • Q: Can I still get a consistent sitter even if I don't have a consistent schedule?
    A: It's possible, but it can be a bit complicated! We recommend a complimentary consultation before registration if you have unique scenarios or requests. This way, we can discuss your specific needs and find the best solution for you.
  • Q: Can I request a sitter I have worked with in previous appointments?
    A: Yes! During the registration process there is a box specifically dedicated to requesting a specific provider. We pride ourselves on provider retention, and always work to support them in ways that allow them to work with us for as long as possible!
  • Q: Do you have any sitters that are available for a year-long placement?
    A: We cannot make long-term care arrangements due to the nature of our providers' changing schedules. However, when a member submits their request, they can make a note about your desire for a longer-term commitment. Families and Sitters can "renew" Consistent Care requests and continue working with a family consecutively, if schedules allow. This IS possible, however requires flexibility on behalf of both parties!
  • Q: If I get matched with a sitter we love, can we continue with him or her for an additional 6-8 weeks after my care request ends?"
    A: Yes! If the provider's schedule allows, we always encourage them to continue with their current families. In the event that you keep your sitter for an additional round, we waive the $30 logistics fee. (Just ask us for a code, or pay for it when registering and ask for a credit/refund and we are happy to accommodate).
  • Q: What can I expect once I have submitted my request?
    A: You can expect communication from our team within 24 hours of submitting your request. A manager will review it and provide you with an estimate of the timeline. Once a match has been made, members will receive a Consistent Care Proposal outlining each appointment and the babysitter available to confirm. At this time, small edits can be made, such as removing or adding a handful of appointments, before the request is accepted. Expect to see 2-3 babysitters on to your proposal, based on our experience, this provides the most desirable outcome, and flexibility! For more details, visit our Consistent Care page.
  • Q: What is included in the Proposal?
    A: The proposal consists of the dates and times you entered for care, along with the sitter(s) personal profile who is matched for that day. Families can review the details, before deciding whether to proceed with a meet and greet or reject the proposal and start over.
  • Q: Once I submit Consistent Care registration, is sitter coverage guaranteed?
    A: No, unfortunately we are not able to ever “guarantee” coverage, although we do take great pride in exhausting every effort to help each family who makes a request.
  • Q: Can I meet the sitter I am matched with before the first day of care?
    A: Absolutely! As part of the Consistent Care process, once a match is made, we'll provide a proposal detailing the specifics of each appointment, including a link to the provider's profile. Upon your approval, we'll coordinate a complimentary video meet and greet or, if you prefer, a paid in-person appointment. The choice is yours!
  • Q: Do I have any options if my sitter does not "click" with my kiddos after the session has begun?
    A: We prioritize your satisfaction. If you encounter any concerns during a session, please reach out to our office and speak with a manager. We're committed to working through the situation to find a suitable solution!
  • Q: Will I pay a scheduling fee each appointment booked through consistent care?
    A: Yes, every appointment is accompanied by a scheduling fee!
  • Q: I found alternate care after I submitted my program registration; can I cancel my request?
    A: Absolutely! We completely understand that families explore different options to find the best option. Members can cancel their request at any time by accessing their online account, navigating to the Consistent Care Requests tab, and selecting "cancel this request." It's important to note that, at this stage, the $30 logistics fee is non-refundable.
  • Q: What if I need to add appointments after I have submitted my Consistent Care request?
    A: We are always happy to assist in adding additional appointments! We'll verify your current provider's availability and seamlessly include the additional appointments into your account through casual care. In case your provider is unavailable, we can aid you in scheduling another provider using our casual care feature.
  • Q: Is there a chance we will not be matched with a Sitter, for our Consistent Care Request?
    A: If our team reviews your request and has concerns about our ability to match you, we'll promptly notify you via message. We'll provide potential solutions or refund your logistics fee. While we're committed to every request and aim for transparency, we cannot guarantee a match, especially during peak times like back-to-school, which may experience increased demand or a shortage of providers.
  • Q: How much does Consistent Care cost?
    A: Each appointment at STLSITTER includes a scheduling fee of either $10 or $25. For Consistent Care requests, there is an additional $30 logistics fee. When reviewing a Consistent Care proposal, members will find a detailed breakdown in a green box, providing a transparent calculation of the estimated total without any hidden costs.
  • Q: Who works on my Consistent Care request?
    A: Your dedicated CC Manager is Anabelle Copeland! If you ever need to reach her, you can schedule a call or message her directly on our platform, and she will respond within 24 hours!
  • Q: What is the best way to speak with someone regarding my request?
    A: After you submit your request, our managers will initiate direct communication on our platform. They will seek clarifications, provide estimated matching times, and offer updates. You don't need to inquire about your request status; our team will proactively reach out with details as soon as available!
  • Q: What happens if my first-choice babysitter declines my request in casual care?
    A: In the event your first choice declines, our team steps in to swiftly secure an available sitter for you! You'll receive email confirmation as soon as the sitter is confirmed, and their profile will be accessible for you to learn more about them. Sitters have a limited number of declines per month for various reasons. While we understand the frustration of not getting your initial choice, our aim is to ensure each of your requests is promptly confirmed with a provider comfortable and confident in meeting all your specified details.
  • Q: Can I choose a sitter for my appointment?
    A: Yes! When you schedule an appointment, you will be prompted to enter the desired date + time for coverage. You will then view the name, photo, and profiles of Potential Sitters, and select their first choice, based on who you believe would be the best fit for your family. Please note: Your first choice might not always be available for confirmation. In such cases, our team will step in to match you with another Sitter, who is able to confirm the appointment, and meet the expectations!
  • Q: Can I meet and interview my sitter before my appointment?
    A: For casual care appointments, unfortunately, no. Because our sitters are in high demand, they are not available for additional interviews without compensation. However, if getting to know your babysitter is important to you, our Consistent Care scheduling option is probably best suited for you, vs our casual care option However, Consistent Care requests allow families to set more specific parameters, to have a complimentary video Meet and Greet prior to the appointment, or, paid in-person test appointment. All of appointment scheduling is completed on behalf of the members- concierge style!
  • Q: Can I text or call my sitter prior to the appointment?
    A: While we appreciate the importance of communication, our sitters adhere to communication boundaries outlined in our LEGAL AGREEMENTS! They cannot manage extensive communication with multiple families due to the nature of their responsibilities. However, we are Mom's, and we understand that there are specific situations requiring your sitter's attention prior to arrival. Here's what you can do: If you have information pertinent to the ARRIVAL, you can conveniently share it directly from the Member dashboard. To do this, locate the appointment details, and select "CHANGE DETAILS." Use the text box to relay the new details. This information will be sent directly to the confirmed sitter. For more intricate details, you can contact your sitter directly. The sitter's phone number becomes visible in your member account ONE HOUR before the confirmed start time. This provides an appropriate window to TEXT your sitter or request a call upon arrival. Important Note: Per our Terms and Conditions, communication between Members & Providers outside of a scheduled sit is strictly prohibited. This policy respects each user's privacy & time.
  • Q: How long will it take to receive a confirmation for my request?
    A: We cannot guarantee a specific timeline for every request, but we work as quickly as we can. Our sitters are required to respond to requests each evening by 10pm. If no response is received it is likely that our team is working on it behind the scenes. Our after hours managers will reach out to provide status updates as they become available. After your request has been submitted, nothing more is needed from the member! A confirmation email will be sent as soon as your provider confirms online. If an appointment is 14 days+ away, providers are allowed a window of 24-36 hours after the initial request to ensure they are able to commit to the appointment.
  • Q: What is the timeline for my confirmation after I have submitted a request when there were no providers available?
    A: We ask our Sitters to respond to each appointment request by 10pm on the day it's received. We make exceptions for appointments scheduled at the last minute, or appointments scheduled for two plus weeks in advance. In the event you don't receive a response, our platform managers will be alerted, and work diligently behind the scenes, on behalf of your request. While we can't guarantee a specific timeline, rest assured our team always operates with a sense of urgency. Once your request is submitted, no further action is required, unless a team member reaches out to you directly.
  • Q: Our family really enjoyed our previous sitter, but they are not showing up as available when I go to book. Is there any way to see if they are available?"
    A: Absolutely! Our sitters enjoy returning to families they know and will do their best to accommodate your requests, provided their schedules allow. If you don't see your preferred sitter's availability on the platform, you can bypass selecting a sitter altogether by choosing "Next." On the following page, you can enter the name(s) of your preferred sitter(s). Our team will then check with your requested sitter first before making a match. Please note: Our sitters have the flexibility to create their own schedules, so their availability may be limited unless they receive a specific request.
  • Q: Can the sitter transport my children?
    A: STL Sitters are happy to transport your children, wherever they need to go! All sitters on staff have clean driving records, and drive their own insured vehicles. (#STLSitterTip- Sitter's profiles also include the make of the vehicle and the number of car seats available!) Be sure to provide detailed instructions within your appointment notes, regarding any transportation needs, and car seat / booster seat installation. +Providers are owed a Mileage Fee when transporting kiddos during the time of the sit, in their own vehicle. It is also recommended that providers drive their own vehicle, due to their Independent Contractor status.
  • Q: Can I change the time of a confirmed appointment?
    A: YES! Time change requests can be submitted once per appointment, via your online client account, and at no extra charge. These requests will go directly to your sitter to confirm or decline quickly, based on their availability. If your sitter declines your time change request, the original appointment time & sitter will remain confirmed. If your sitter is not able to accommodate your request, and you would like us to work on securing another provider for the new times, please contact our office for alternative solutions. Additional scheduling fees may apply.
  • Q: What happens if I don't know the exact end time of my requested appointment?
    A: Select the "wiggle room" option when scheduling the appointment date and time. This feature lets your sitter know that the end time is TBD. Families are required to compensate their sitter from scheduled start time to scheduled end time. Plus any wiggle room used at the end of the appointment. But, by using "Wiggle Room" payment starts being calculated by the minute, offering a more tailored compensation approach. There is no additional cost on the platform to select this option when scheduling.
  • Q: What happens if my child is sick?
    A: STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following: Strep Pink eye Hand Foot and Mouth The Flu *Covid-19 If your child has any other conditions (ear infection, low-grade fever, virus, teething, etc.) your sitter can still arrive as scheduled- however, please provide advanced notice to our office, in case additional accommodations are needed. SITTER RATE FOR SICK CHILDREN: Sitters charge $25/hour for sick children exposure. Please Note: If you are required to cancel the appointment due to one of the illnesses listed above, normal cancellation rates apply.
  • Q: Can my STLSitter help clean my house or do my laundry?
    A: STLSitters are paid for childcare services only. STLSitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc.
  • Q: Is the membership fee refundable?
    A: Upon registration, members subscribe to a yearly membership that auto-renews, charging the card on file. Before renewal, members receive three email notifications sent to the registration email, reminding them to manage their account and cancel the membership if they no longer require services. Once auto-renewal occurs, memberships become non-refundable.
  • Q: Can I get a refund for my scheduling fees?
    A: Refunds are only issued when we cannot secure a sitter for the requested date and time. Scheduling fees are non-refundable and non-transferable.
  • Q: Can my membership be terminated?
    A: Yes, based on our member agreements, accounts may be terminated. Members who violate our company policies are at risk of termination. We don't want to, but we will!😀
  • Q: As a member, do I have to pay a fee each time I book a sitter?
    A: Yes! Every appointment request requires a non-refundable scheduling fee, paid online via credit card. These fees are in place to ensure: Members receive a competent and screened babysitter, who arrives on time. If your sitter has logistics problems, is sick, or has "commitment problems" 🤣, our team will handle it! If, for any reason, we cannot confirm your appointment request, our team will promptly credit the scheduling fee back to your account for future use.
  • Q: As a member, how do I pay my sitter?
    A: Sitters are paid at the time of departure directly from YOU, the member! Payment can be made via cash, check, or Venmo!
  • Q: Do I have to pay my sitter for the ENTIRE time I have scheduled online?
    A: Yes! Sitters are owed full compensation for the time they are booked--even if you come home early. But! We have built a feature for situations where families are not exactly sure what time they will return home, and it’s called WIGGLE ROOM!
  • Q: What is wiggle room, and does it cost extra?
    A: Families will always select a start and end time for each appointment, and are expected to return promptly, and compensate their sitter for the scheduled start time to scheduled end time. The "wiggle room" option is for parents who are unsure of the END TIME for an appointment (Think: Weddings, concerts, dinner parties) By selecting the "wiggle room" option, your sitter will know that the end time is to be determined. This is important for her for logistics purposes! Once wiggle room begins, payment starts being calculated by the minute, and parents only have to pay for the amount of time they need. There is no additional cost on the platform to select this option when scheduling.
  • Q: Do families normally tip their sitters?
    A: Tipping is never required, but always appreciated! If you enjoyed your sitter and they met your expectations, adding a tip helps to incentivize them to return!
  • Q: Are fees refundable?
    A: Transactions on our platform are always non-refundable.
  • Q: What happens if I need to cancel one of my confirmed appointments?
    A: All cancellations should be processed through the online member account, to ensure that there is no discrepancy with your sitter's payment. *If members text the sitter directly to cancel, the appointment is logged as confirmed, and a sitter must be compensated. Sitters are NOT ABLE to cancel appointments, without approval from a platform manager, so it is always required for MEMBERS TO MANAGE THEIR APPOINTMENTS appropriately from their member account. There is no additional charge if cancellations occur more than three hours before a confirmed appointment (please note, the scheduling fee is non-refundable). For cancellations within 3 hours of the appointment start time, the member will be responsible for the full amount of the confirmed appointment time. Cancellation fees are settled online via credit card and are compensated to your sitter for the inconvenience through STLSITTER.
  • Q: Can I cancel a pending request?
    A: Yes! Members are able to cancel pending & confirmed appointments, at any time, from their online account.
  • Q: I need to change the time of my confirmed appointment; can I do that?
    A: If your appointment is categorized as confirmed, visit your online account to submit a time change request for no additional charge. Note: You cannot change the DATE of the appointment. There is a chance your provider will not be available to accommodate this change. If the sitter is NOT ABLE to confirm time change request, they will decline it, which will default it back the originally confirmed time. At this point, members have the option to keep the appointment, or cancel it and reschedule. Additional scheduling fees will apply.
  • Q: How do I apply to become an STLSitter?
    A: Excited to join a fun and supportive team? Click on "Apply as a Sitter" on the home page! Once your application is in, our platform managers will connect with you within 72 hours. Stay tuned for the next steps, we walk you through the process, step by step!
  • Q: What are the requirements to become an STLSITTER?
    A: Our sitters must have previous babysitting experience, up to date CPR certification, clean driving and background checks, a positive attitude, and love for children!
  • Q: Are there requirements for when I work?
    A: We request that STLSITTERS are prepared to make themselves available for four shifts per month. We make exceptions for seasonal sitters, who are attending college out state, or sitters who have special circumstances. We are pretty flexible, and big on communication!
  • Q: I would love to be an STLSITTER but I.... attend college out of state have plans to go abroad, or travel for the summer I will be moving in several months
    A: You can still be an STLSITTER! One of the things STLSITTER's love the most is the flexible scheduling, and the ability to go and go, throughout the different phases of life. Our activation process is easy and quick!
  • Q: What qualities are you looking for in a STLSitter?
    A: We are seeking sitters who align with our mission, and core values. STLSiter's are honest, dependable, adaptable, and confident problem solvers.
  • Q: I fit most of the criteria, but I'm not CPR certified, what should I do?
    A: Yes! You can still apply, and our team will help you become certified!
  • Q: I used to be an STLSITTER, and I want to come back! Can I re-activate my account, and how does that process work?
    A: Absolutely! We love when sitters return, and so do our families! To reactivate your account, follow these steps: 1. Head to stlsitter.com 2. Navigate to the Sitter page and click on the "Reactivate Now" button OR click this link: https://app.process.st/workflows/STL-SITTER-Reactivation-tQa36vyn5ZbTRqxs0ipPog/run-link 3. Complete this^ reactivation form and click SUBMIT 4. Our managers will review your account and send you the next steps, which might include undergoing a new Smart Sitter certification. 5. Don't worry; we're here to support you every step of the way. If additional training is needed, we've got you covered! 6. Sitters in good standing, with updated certifications, can start accepting jobs within 72 hours of re-activation. Welcome back to the team, we missed you!
  • Q: Do STLSITTERS get to set their own rates?
    A: No! We set the rates for our Sitters, which is currently $18/hr. However, always view the details section of each appointment request, to verify if there are changes to the normal rates, based on special circumstances!
  • Q: How do STLSITTER's get paid?
    A: STLSitter's are always paid directly by the clients, at the time of departure. (Cash, Venmo, PayPal, Check etc) We set the rate to a $18 flat fee. Tips are appreciated, not expected.
  • Q: Do I get compensated if a family cancels a confirmed appointment?
    A: STLSitter's are paid the Full amount owed (FOA) for Cancellations that happen within three hours of a confirmed start time. Families are not charged for appointments cancelled outside of three hours. If you incur a cancellation as a sitter, and you would still like to confirm a job, STLSitter's can communicate with our platform managers, to be on-call!
  • Q: Do I get paid for providing transportation to children?
    A: Yes! There is an additional mileage fee of 58c per mile, whenever a child is in your vehicle. Sitters are not paid for transportation to and from an appointment.
  • Q: How does scheduling work?
    A: Scheduling is a breeze with our platform! STLSITTERS are requested directly by our members, for a specific time and date. Sitters have the flexibility to confirm or decline the job based on their availability. Another option for sitters to confirm jobs is our Consistent Care option. This is perfect for sitters who like to plan their schedule in advance, with one family. The last option, is for sitters to claim jobs from our Waitlist!
  • Q: When can I contact the office managers?
    A: Whenever you need! Text messages work great, and our team is always monitoring for communications! Save this number 314.625.8420 to your phone, and reach out whenever you need us!
  • Q: How soon after I apply can I start babysitting?
    A: This largely depends on how long it takes for you to collect the necessary on-boarding documents! We can get you through our interview and training process fairly quickly. If you have concerns regarding the timing of your application, reach out to us!
  • Q: Will I sit for a new family each time I confirm a job?
    A: It just depends! If you are taking appointments through Casual Care, you could work with a handful of families, or a different family each time. If you prefer to work with 1-2 families you can sign up for a Consistent Care request. JAXSitter's also have the option to pick up jobs that are waitlisted, from the pending page, of your sitter account!
  • Q: How do you make sure the home environment is safe for STLSITTERS?
    A: Safety is our top priority! Our team evaluates the safety of the home environment to make sure it's a healthy, happy and safe space for our SITTERS! If Sitters have concerns regarding an appointment, they can report it from their Sitter account, and our team will step in to provide support.
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