Consistent Care

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WHAT IS IT?

STL Sitter's unique & innovative Consistent Care process allows members and sitters to be matched in a convenient, efficient, and effective timeline.

This scheduling method solves the problem for families who need consistency, outside of a fulltime care provider, and allows families to request ALL of their child care needs for the upcoming 6-8 week timeline.

Schedules can include recurring weekly dates, along with random dates scattered in, to accommodate any family's unique schedule.

(Example: Mondays and Wednesdays from 9am to 1pm.
Two Thursday date nights, a Saturday wedding, and a Friday Doctors appointment)


This method aligns perfectly with our student-sitters who are working with a constantly changing university schedule. 

Once the schedule is inputted onto our platform, our management team works alongside our providers to match you with the least number of providers available, to cover all of your dates.


This is our most popular scheduling feature, allowing parents to have control over the specific parameters of their match!

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What it looks like on our platform...

What you can expect with our process...

1

Register

Login to your member account to submit a Consistent Care request. Each request requires a $30 Logistics Fee, at the time of submission.

All requests require a start date of 2+ weeks advance notice (from the date of registration) and a duration of 6, 7, or 8 weeks. The STL Sitter office works on requests in the order in which they are received; and will provide a Care Proposal as soon as a match has been secured. 

2

Schedule

The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide.

You will enter all the dates & times you are looking for coverage during your request; and you will also have the ability to add any additional details on each day.

3

Submit

Once submitted, our team will review your request, and determine if we will be a good fit for your family's needs.

If approved, we will move your request into the Matching & Assigning phase. Now is when sitters will be able to see your full request, ask questions, and sign up! The STL Sitter Team always recommends submitting Consistent Care requests well in advance, to allow for a smooth matching process.

4

Proposal

Once your Care Proposal has been sent, it will be viewable in your online account. The proposal will include a full breakdown of the appointments we are able to cover (with the least # of sitters), your potential sitter(s) profile, and options on how to proceed.

All Consistent Care requests also include the option to schedule a complimentary Meet & Greet video call, prior to confirming or declining care, to ensure all is a good fit!

5

Payment

Once you have reviewed your Care Proposal, and would like to move forward, your Scheduling Fee payment will be due.

 

As with any STLS requests, a $10 Scheduling Fee is charged, per appointment. We will not charge for any sit that coverage was not attained, and only for those a sitter is guaranteed. This payment is due before the first day of care.
Payment is due immediately upon proposal acceptance.

6

Repeat.

Now that your request is approved, payment is complete, and sitter(s) confirmed - you are all set! 
Members + Providers should see the appointments listed in their accounts.

You can now anticipate our team reaching out at a midway point to check in, and ask if you would like to extend/resubmit your request for another 6, 7, or 8 weeks. Your provider(s) will then have the option to continue on with you, and/or your request is re-posted to our team.

Families who submit requests that are not likely to be filled in 7-10 days, based on current sitter availability, will be notified immediately so they may either begin to enter requests using our Casual Care feature, or secure alternate arrangements.

 

Please Note, sitter availability greatly varies on the time of the year, as the majority of our sitter pool are full time college students. To avoid any delay in securing care, requests should be submitted in ample time (we recommend 1+ month, at minimum)

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This is our most popular scheduling feature, and is subject to waitlists.

Check the status of our current list below-

FAQs Specific to Consistent Care

Does my schedule have to be determined before I submit my Consistent Care request ?


Yes! We have to know when you want a sitter, so we can make a match!
The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide.

Registration: Consistent Care Registrations are offered on a rolling basis; this way, families can submit their care requests at any time of the year, with whichever start date they prefer, as long as 2 weeks notice is given.




What can I expect once I have submitted my registration?


You can expect communication from our team within 24 hours of submitting your request. A manager will review it, and be able to give you an idea of the timeline. For a general guideline, visit our Consistent Care page!




What is included in the Proposal?


The proposal includes the list of dates and times you entered, along with the sitter(s) who are available, and clickable link to their profile. Families can then decide to move forward with a meet and greet, or reject the proposal to start over!




Can I meet the sitter I am matched with before the first day of care?


Yes! This is part of the process for Consistent Care. Once we have made a match, we will send a proposal listing the specifics of each appointment, along with a link to the provider's profile. After you have reviewed the details, and given us the ok, we will arrange a complimentary video meet and greet OR a paid, in person appointment! Whichever you prefer!




Will I pay a scheduling fee each appointment booked through consistent care?


YES! Whenever you are booking through STLSitter, you will pay a booking fee! A full breakdown of the cost will be provided to you before you click submit!




What if I need to add appointments after I have submitted my Consistent Care request?


We are always happy to assist in adding additional appointments! We can check in with your current provider to ensure availability, and add the appointments to your account through casual care! If your provider is not available, we can assist in shceduling a provider through our casual care feature.




Who works on my Consistent Care request?


Our lovely CC Manager, Anabelle Copeland! If you ever need her, you can schedule a call, or message her directly on our platform and she will reply within 24 hours!




IS THERE A CHANCE WE WILL NOT BE MATCHED?


If our team reviews your request, and has concerns about our ability to match you, we will let you know via message and offer solutions or to refund your logistics fee. There are cases where we receive an influx of requests or a provider shortage (back to school gets a little crazy) and you may experience delays in the matching process. We are fully committed to each request, and to providing transparency along the way, but we cannot EVER guarantee a match!




What is Consistent Care?


This method of scheduling (available 24/7 in all member accounts) allows families to pre schedule appointments for the upcoming 6, 7, or 8-week period. The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide. Consistent Care Registrations are offered on a rolling basis; we take care requests at any time of the year, with whichever start date they prefer, as long as 2 weeks notice is given. *Note that we do have high volume during April/May as well as July/August. Wait times may vary depending on time of year.




What if I need care before the required two week wait time?


Our team can try to expedite requests, but we cannot ever promise a match! If you need your request to start early, note the specifics in the details section of your request. Our team is able to add the dates to your request and do our best to speed up the process! If you are flexible with your coverage, you can also schedule the immediate dates through casual care, and wait for your Consistent Care match to be made.




I only need a sitter 1 day/week, can I still register for Consistent Care?


Yes! If consistency is important to you, and you want concierge assistance, you can schedule any request through Consistent Care.




“I have questions about the logistics of Consistent care, who do I need to speak with?”


Anyone on our team can answer general questions about consistent care, for specifics as to speak with our Consistent Care coordinator! We can provide a calendly link to schedule the call so that our team can give you our undivided attention.




What if my Consistent Care sitter is sick or needs to request off for travel etc?


We require our sitters to list any conflicts they have prior to being matched with your family. However, circumstances arise that are out of their control. In the event that your sitter is sick or has a family emergency we require them to notify our management team who can make arrangements for a substitute sitter, or provide a refund for that day(s) scheduling fee.




Can I still get a consistent sitter even if I don't have a consistent schedule?


Yes, we have to know the specifics of your request, so we can match you with a provider who is able to properly commit to your family.




Do you have any sitters that are available for a year-long placement?


No, unfortunately we cannot make long term care arrangements due to the nature of our providers changing schedules. However, when a member submits their request, they can make a note about the potential for staying on for multiple 6-8 week increments.




If I get matched with a sitter we love, can we  continue with him or her for an additional 6-8 weeks after my care request ends?


Yes! If the provider's schedule allows, we always encourage them to continue with their current families. In the event that you keep your sitter for an additional round, we waive the $30 logistics fee. (Just ask us for a code, or pay for it when registering and ask for a credit/refund and we are happy to accommodate).




Once I submit Consistent Care registration, is sitter coverage guaranteed?


No, unfortunately we are not able to ever “guarantee” coverage, although we do take great pride in exhausting every effort to help each family who makes a request.




Can I request a sitter I have worked with in previous semesters?


Yes! During the registration process there is a box specifically dedicated to requesting a specific provider. We pride ourselves on provider retention, and always work to support them in ways that allow them to work with us for as long as possible!




Do I have any options if my sitter does not "click" with my kiddos after the session has begun?


We always stand behind quality. If you have specific concerns, please call our office and speak with a manager! We are happy to work through the situation to find a solution!




I found alternate care after I submitted my program registration; can I cancel my request?


Yes! We won't be offended! We understand many families have multiple lines of communication open in order to find a great provider. You can cancel anytime in your online account by going to the Consistent Care Requests tab, and clicking cancel this request. At this point in the process, the $30 logistics fee is non refundable.




How much does Consistent Care cost?


The only price difference that occurs with Consistent Care is an additional $30 logistics fee. When registering your request, you will see a green pop up box that calculates your estimated total, should the proposal be confrimed exactly as requested without any additions or omissions.




What is the best way to speak with someone regarding my request?


Once you have submitted your request, our managers will begin to message you directly on our platfrom to ask clarifying questions, give estimated times for matching, and provide updates. There is no need to check in with us regarding the status of your request, once submitted. Our team will reach out with details as soon as we have them!