Yes! Once you click on Make and Appointment and enter the date and time you are looking for coverage a list of available sitters will pop up. You can see the name, photo, and profile of each available sitter before selecting someone you think will be a good fit for your family!

No. STL Sitter is a full-service babysitting agency; we complete all of the leg work for you! All of our sitters have gone through an extensive interview and training process and are fully vetted by the time they are dispatched to your appointment. Our sitters work with many families each week and are not able to accommadate extra interviews before one-time babysitting appointments.

If your first choice declines, our office will step in to choose a sitter who can confirm your request as quickly as possible! You will recieve email confirmation as soon as your sitter is secured and be able to view their profile at any time to read more about them. Sitters are only allowed a limited number of declines per month, as we understand it is frustrating to select a sitter and be assigned someone else. We want to ensure each sitter that confirms one of your requests is fully comfortable and confident with all of the details you provide!

No. Per our Terms and Conditions, all communication outside of a scheduled sit is strictly prohibited. If you have any details that need to get to your sitter, just email, text, or call our office and we will ensure they recieve promptly!

While we cannot guarantee a specific timeline for every request, sitters are required to respond to requests each evening by 10pm! If no response is recieved or you would like an update on the status of your request, we are happy to reach out to your sitter(s) in hopes that they are able to confirm for you.

• After your request has been submit, nothing more is needed from the member! A confirmation email will be sent as soon as your provider confirms online.
• If an appointment is 14 days+ away, providers are allowed a window of 24-36 hours after the initial request to ensure they are able to commit to the appointment.

If no sitters are currently available when scheduling, it is likely that we are currently sold out for the date and time you have requested. If you are to complete scheduling + payment, our office will be alerted and assign a sitter as soon as they become available.

• Our staff works to fill these requests in the order they are received, and will notify you as soon as there is an update.
• If you prefer to cancel the request due to alternate care being found, you may do so at anytime, in your member portal.

Yes! Our sitters love returning to client's homes and will always do their best to accommadate your requests if their schedules allow. If you go to book and a specific sitter is not showing avaialble, please email our office with the date and time you need coverage along with the sitter name and we will check with them to see if they can open their schedule for you!
Our sitters are allowed the flexibility of making their own schedules, so sometimes they will be blocked off unless they receive a specific request.

Sitters are happy to transport your children wherever they need to go! All sitters on staff have clean driving records and drive their own insured vehicles.
The transportation cost is 0.58 cents/mile for any driving with your children in the sitters vehicle!

Time change requests can be submitted via your online client account. These requests will go directly to your sitter to confirm or decline quickly based on their availability.
If your sitter has to decline your time change request, the original appointment time will still be confirmed. If your sitter is not able to accommadate your reuqest and you would like us to work on securing another provider for the new times, please contact our office!

STL Sitter cannot dispatch a provider if your child has Strep, Pink eye, Hand Foot and Mouth, or the Flu. If your child has any other conditions (ear infection, low-grade fever, virus, teething etc) your sitter can still arrive as scheduled.
Sitters charge an additional $1/hour for sick children

Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommadate any additional cleaning, vacuuming, laundry etc.

STL Sitter's Family Share appointments are utilized when two STLS families would like to schedule 1 or more sitter(s) to watch both family's children during an appointment.

Sitters are paid at the time of departure from your home via cash, check, or Venmo!

Yes! A non-refundable scheduling fee is paid online, via credit card, each time you submit an appointment request; these fees are in place to compensate our staff for arranging your coverage.

Yes! Sitters are owed full compensation for the time they are booked--even if you come home early.

Tipping is never required, but always appreciated! If you enjoyed your sitter and they met your expectations, you can always add a tip to the sitter payment if you wish.

All cancellations can be completed in your online client account! A cancellation fee applies if you are cancelling within 3 hours of the appointment start time. All cancellation fees are paid online, via credit card, and sent to your sitter for the inconvenience.

Amount Owed: The sitter will be paid the Full Amount Owed (FOA), if cancelled within 3 hours. This amount will be based upon the amount of time the appointment was scheduled and confirmed for online.